1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, password (encrypted), and optional profile details
- Business Information: Business name, username, contact numbers for messaging integrations (WhatsApp, SMS, Telegram)
- Quiz Content: Questions, answers, branding elements, and customization preferences you create
- Payment Information: Processed securely through third-party payment processors (we do not store credit card details)
1.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent, interaction patterns
- Device Information: Browser type, operating system, IP address, device identifiers
- Quiz Analytics: Response rates, completion times, answer distributions, engagement metrics
- Cookies & Tracking: Session cookies, preference cookies, analytics cookies (see Cookie Policy)
1.3 Information from Third Parties
- OAuth Providers: Profile information from Google, Facebook, or other social login services
- Messaging Platforms: Delivery status and engagement data from WhatsApp, Telegram, SMS providers
2. How We Use Your Information
We use collected information for the following purposes:
2.1 Service Delivery
- Create and manage your account
- Enable quiz creation, distribution, and response collection
- Process and deliver messages via WhatsApp, Email, SMS, and Telegram
- Generate analytics and insights on quiz performance
- Provide customer support and respond to inquiries
2.2 Platform Improvement
- Analyze usage patterns to enhance features and user experience
- Conduct research and development for new features
- Monitor and improve platform performance and reliability
- Detect and prevent fraud, abuse, and security incidents
2.3 Communication
- Send transactional emails (account verification, password resets, receipts)
- Provide important service updates and security notifications
- Send marketing communications (with your consent, opt-out available)
- Respond to your questions and support requests
3. Data Sharing and Disclosure
3.1 Service Providers
We share data with trusted third-party service providers who assist in operating our platform:
- Cloud Infrastructure: Vercel (hosting and deployment), Neon (PostgreSQL database), Cloudflare (CDN and security)
- Messaging Services: WhatsApp Business API, Twilio (SMS), Telegram Bot API, Email service providers
- Analytics: Google Analytics, usage tracking tools (anonymized where possible)
- Payment Processing: Stripe, PayPal, or other payment gateways
- Customer Support: Help desk and communication tools
3.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations, court orders, or government requests
- Enforce our Terms of Service and protect our rights
- Prevent fraud, security threats, or illegal activities
- Protect the safety and rights of our users and the public
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.
Important: We never sell your personal information to third parties for marketing purposes.
4. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Data retained while your account is active
- Quiz Data: Retained for 24 months after last activity or until deletion requested
- Response Data: Retained for 12 months or as configured by quiz creator
- Analytics Data: Aggregated data retained for 36 months for trend analysis
- Inactive Accounts: Accounts inactive for 24+ months may be deleted after notice
- Legal Requirements: Some data may be retained longer to comply with legal obligations
You can request deletion of your data at any time through your account settings or by contacting support@quiz2m.link. Some information may be retained in backup systems for up to 90 days.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
5.1 Access and Portability
- Request a copy of your personal data
- Export your quiz data in portable formats (JSON, CSV)
- Access your account information and settings
5.2 Correction and Deletion
- Update or correct inaccurate personal information
- Request deletion of your account and associated data
- Remove specific quiz content or responses
5.3 Control and Consent
- Opt-out of marketing communications
- Manage cookie preferences
- Withdraw consent for data processing (where applicable)
- Object to automated decision-making
5.4 Regional Rights
- GDPR (EU/UK): Right to restriction, objection, and complaint to supervisory authority
- CCPA (California): Right to know, delete, and opt-out of sale (we don't sell data)
- PIPEDA (Canada): Right to challenge compliance and access personal information
To exercise your rights, visit your account settings or contact us at privacy@quiz2m.link. We will respond within 30 days.
6. Data Security
We implement industry-standard security measures to protect your information:
6.1 Technical Safeguards
- Encryption: SSL/TLS encryption for data in transit, AES-256 for data at rest
- Authentication: Secure password hashing (bcrypt), multi-factor authentication available
- Access Controls: Role-based permissions, principle of least privilege
- Infrastructure: Secure cloud hosting with regular security updates
6.2 Organizational Measures
- Regular security audits and vulnerability assessments
- Employee training on data protection and security
- Incident response plan for data breaches
- Third-party security certifications and compliance
Note: While we implement robust security measures, no system is 100% secure. Please use strong passwords and enable two-factor authentication for additional protection.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. For detailed information, see our Cookie Policy.
Types of Cookies We Use:
- Essential Cookies: Required for authentication and core functionality
- Preference Cookies: Remember your settings and choices
- Analytics Cookies: Help us understand usage patterns and improve the platform
- Marketing Cookies: Used for targeted advertising (with your consent)
8. International Data Transfers
Q2M operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs) for EU data transfers
- Adequacy decisions recognized by regulatory authorities
- Compliance with applicable data protection laws in each jurisdiction
9. AI Assistant (Quiry) - Additional Privacy Terms
Q2M Platform includes an AI-powered assistant called "Quiry" that helps you create and optimize quizzes. When you use Quiry, additional data processing occurs that is subject to specific privacy terms.
Important: Use of the AI Assistant (Quiry) is governed by our separate AI Privacy Policy, which provides detailed information about:
- What data is collected when you use AI features
- How your prompts and AI-generated content are processed
- Third-party AI providers (OpenAI, Anthropic) and their data handling
- Data retention periods for AI interactions
- Your rights regarding AI-processed data
- International data transfers for AI processing
9.1 AI Data Processing Overview
When you use Quiry, we process:
- Your Prompts: Instructions and requests you provide to the AI
- Quiz Context: Existing quiz data to provide relevant suggestions
- AI Responses: Content generated by the AI assistant
- Usage Patterns: How you interact with AI features for improvement
9.2 Third-Party AI Providers
Quiry uses third-party AI services (such as OpenAI and Anthropic) to power its capabilities. Your data may be transmitted to these providers for processing. These providers have their own privacy policies and data handling practices, which are detailed in our AI Privacy Policy.
9.3 Consent and Acceptance
Before using Quiry for the first time, you must review and accept our AI Privacy Policy and AI Terms of Use. Your use of AI features constitutes acceptance of these additional terms.
Note: You can choose not to use AI features and still access all other Q2M Platform functionality. AI features are optional and can be disabled in your account settings.
10. Children's Privacy
Q2M is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@quiz2m.link, and we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on this page with a new "Last Updated" date
- Notify you via email for material changes
- Provide notice within the platform for significant updates
Your continued use of Q2M after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: